See what was sent
Open the record. Its Reminders section shows two things:
- Next reminder, with its date. If that email will be skipped, the line under it says why.
- Sent for this expiration date, a list of each reminder already emailed and the day it went out.
The Calendar page lists upcoming reminder emails for every record. One that will be skipped is marked Not sent with the reason.
No confirmed notification email
Nothing is sent on any plan without one. A new address that is still waiting for its confirmation link doesn't count. See change the notification email.
The plan doesn't send it
- Free plan. It sends one email per record, 30 days before the record expires. The other days, the expiration day and the follow-ups are skipped.
- Failed payment. Until the card is fixed, the workspace gets only the free plan's email. Only the workspace owner can fix a failed payment in Billing.
The record doesn't ask for it
- That day is switched off. A reminder goes out only on a day ticked for the record. On the free plan, a record without its 30-day reminder gets no email. See change which days you're reminded.
- The record never expires. It gets no reminder emails.
- The day had already passed. A reminder goes out on its own day only. A record added after one of its days gets the next one, not a late copy.
- The date changed. Logging a renewal or editing the date starts a new cycle. Reminders for the old date stop.
It was sent already
Each reminder is sent once for a given expiration date. Reminders go out once a day, at 13:00 UTC, so one due today may not have gone yet.