When emails go out
On a paid plan, a record gets an email 90, 60, 30, 7 and 1 days before its expiration date, and one on the day itself. That is the default schedule. You can switch individual days off for one record, or change the default for new records under Default reminder schedule in Settings.
Emails are sent once a day, at 13:00 UTC. A reminder goes out on its own day only: a record added today with a date 45 days out gets its first email at the 30-day mark, not a late 90-day or 60-day one.
What each plan sends
| Reminder | Free | Solo | Business |
|---|---|---|---|
| 90 days before | No | Yes | Yes |
| 60 days before | No | Yes | Yes |
| 30 days before | Yes | Yes | Yes |
| 7 days before | No | Yes | Yes |
| 1 day before | No | Yes | Yes |
| The day it expires | No | Yes | Yes |
| Follow-ups 1, 7 and 30 days after | No | Yes | Yes |
| Emails to a record's holder | No | No | Yes |
| Posts to Slack or Discord | No | No | Yes |
Where they go
Reminders go to your workspace's notification email. It starts as the address you signed up with. Many shops point it at a shared inbox such as office@, so a renewal never depends on one person's mail.
- Open Settings and choose Manage on your workspace.
- Type the new address under Notification email and save.
- If the address isn't a team member's login, we email it a confirmation link. Open the link and confirm.
Until the new address is confirmed, reminders keep going to the old one.
After the date passes
If a date passes and the record isn't updated, follow-ups go out 1, 7 and 30 days later on a paid plan. They stop when you log the renewal: the old date moves into the record's history, and reminders start over for the new date.
Check it works
In Settings, choose Send a test reminder. It goes to your notification email and looks like the real thing. If it lands in spam, mark it as not spam so the real ones reach the inbox.
If a reminder didn't arrive
- There's no confirmed notification email. Nothing is sent on any plan until there is one.
- That day is switched off for the record, or the record is marked as never expiring.
- You're on the free plan and the email wasn't the 30-day one.
- A payment failed. Until the card is fixed in Billing, a workspace gets only the free plan's email.
- It's in spam. Search your mail for "LicenseLedger reminder".
Each record's page lists its reminders with their dates and whether they were sent, so you can see which case applies.