What you see
Your ledger shows a banner that starts Your last payment didn't go through. In Billing, the plan carries a Payment failed badge.
What changes until it's paid
The workspace is treated like the free plan:
- Reminders. Only one email goes out per record, 30 days before it expires, for records that keep that reminder. The rest of the schedule is not sent. See why a reminder was not sent.
- Records. You can't add more than 3.
- Team features. Nothing is posted to Slack or Discord, nothing is sent to a record's holder, and new invites are refused.
- Compliance page. The link stops showing your records.
Everything you've tracked is safe.
Fix it if you're the owner
- Open Billing.
- Choose Update payment method. This opens the billing portal.
- Update the payment method there.
Your plan comes back as soon as the payment goes through.
If you're a member
Only the workspace owner can use Billing. Ask the owner to update the payment method. Your banner has no button, because Billing shows a member nothing to change.
If the plan was bought in the mobile app
A plan bought in the LicenseLedger app is billed through the App Store or Google Play, not through Billing. Update the payment method there:
- iPhone: open Settings, tap your name, then Subscriptions.
- Android: open the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions.